Delivery Information
Turnaround
All orders are processed and dispatched within 48 hours, Monday – Friday 9am – 4pm. Please allow for an additional 2 to 5 working days for delivery. Outlying areas may require another two to three days for delivery.
We use the following carriers to deliver our orders: The Courier Guy
Order Tracking
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.
Shipping Rates
Please use the pricing below as a guide only. Prices may change to which the customer is to pay in any differences before we ship any orders out. If the shipping exceeds the pricing below, the customer will be required to pay in any differences. Please note that outlying areas tend to increase shipping cost. Prices are on a per item basis – we will try to bundle up any orders to reduce shipping costs.
For any items, besides brake pads, please select “collection” during checkout – We will bundle all items together, work out your shipping cost and email it to you.
We charge a flat rate delivery fee of R150, additional products will cost R35 extra. (Small items)
The following categories are additional to the R95
- Small – XX
- Medium – XX
- Large – XX
- X-Large – XX
No orders will be shipped unless payment has been made in full for both the products and the shipment.
A 10% restocking fee will be charged on any orders that are cancelled/returned or refunded.
Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Stock Supplied
- Products are non-oem unless stated otherwise.
- No grilles, caps, stickers, emblems, coverings etc. are included with any products.
- Images are for reference only.
Returns Policy
How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 7 days of your purchase.
1. Please email sales@smarttyres.co.za to initiate a refund process.
2. Mail your returned item to:
Smart Tyres – Returns Department
14 Albertina Sisulu Road
Mayfair
Johannesburg
2108
3. Include in your package a signed letter from the company who fitted your item stating the reason for your return and the original receipt.
Items not fitted by an RMI approved or specialist centers will not be considered for a refund.
Return Exceptions
Merchandise that has been worn, used, or altered will not be accepted for return or exchange. Please ensure original packaging is undamaged.
Electrical items – There is no guarantee on any electrical items. Smart Tyres, Wheels & Audio does not accept any responsibility for any electrical parts as we cannot guarantee how the electrical items have been handled or fitted. Smart Tyres, Wheels & Audio does not refund on any electrical items including globes.
Radios and sound – 7 day return policy. Must be fitted by an accredited RMI fitment center.
Wheels & Tyres – Smart Tyres, Wheels & Audio does not refund wheels and tyres once mounted. Wheels specially ordered will be subject to a handling fee.
We also do not refund the original shipping and handling that you paid on the order.
Exchanges
If your item is in like new condition, you may exchange your item for a different size or model. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.
Special orders
Smart Tyres, Wheels & Audio will charge a 25% fee for any stock that was specially ordered for you and is returned
Collection Information
Please note that not all stock is kept at our offices and may need to come from our warehouse. With this in mind, a 24 – 48 hour lead time is usually normal. Once your order is ready for collection, you will receive an email / Whatsapp from us.
Using your own courier service?
Not a problem! Please do notify us with the waybill number and appropriate information. We will gladly wrap your items up (Notify us 24 hours before booking your courier).
*We will not be held responsible should your items be damaged in transit by your own courier.
We will not be held liable for any time delays or additional charges.
Payment Methods
Accepted Methods of Payment
Credit Card (Visa, Master Card)
Instant-EFT (major South African banks)
All online payment processing is handled by Payfast South Africa, Smart Tyres, Wheels & Audio does not store or view sensitive information (credit card numbers, cvv, etc)
Payfast is a PCI-DSS Level 1 Compliant payment processing service
For more information, please visit https://www.payfast.co.za/
Should you wish to do a cash deposit, please email sales@smarttyres.co.za for our banking details. Please note, cash deposit payments will attract a deposit fee.
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.